Charity Support FAQ

Through Microsoft’s free nonprofit grant — Microsoft 365 Business Basic costs qualified 501(c)(3)s nothing, and FFC handles the technical DNS steps for you. Follow the M365 email guide.

Your organization’s right to the name is yours; FFC holds the registration and DNS so renewals never lapse and security stays configured. If you ever leave the program, we help you transfer the domain out — no lock-in. Details in the domain guide.

Nothing. FFC pays the hard costs (about $16.50/year per charity, mostly the .org domain) and volunteers donate the labor. See exactly what that covers.

Domain and email typically land within the first week or two; the website takes 2–6 weeks depending mostly on how quickly content (logo, photos, text) is ready. The full picture is in your onboarding journey.

Send change requests through the contact page with the page address and the exact text/image changes. Volunteers usually turn small changes around within days; a silent week means a message slipped through — please nudge us.

Yes — migrating legacy charity sites to fast, secure static hosting is a core FFC program. We rebuild your content on the FFC template, launch it at your domain, and retire the old hosting bill. Start via Help for Charities.

First check whether it’s just you (try another device/network). Then contact us with what you saw and when — DNS and hosting issues are usually fixable the same day. The security guide also covers what to do if you suspect a compromise rather than an outage.

Use Zeffy — 0% fees, so 100% of each gift reaches you, with automatic tax receipts. We use it ourselves and can embed it on your FFC site. See the Zeffy guide.

It’s the nonprofit transparency badge funders check before giving. Earning Gold or Platinum takes a few hours once and ~30 minutes a year after that — and FFC requires at least a claimed profile during validation. Walkthrough: GuideStar guide.

Yes. Pre-501c3 organizations are a big part of who we serve: we help with the domain, email, and the path to determination. Start with Pre-501c3 onboarding and keep the 990-N guide for after your approval.