Understanding Your Free For Charity WordPress Website Hosting: A Layered Approach

Your FreeForCharity.org website utilizes a powerful combination of services to provide a secure, reliable, and feature-rich online presence. Think of it like a layered cake, with each layer playing a crucial role:

1. Foundation: Interserver.net (DirectAdmin)

• What it is: This is the bedrock of your website – the server where all your website files are stored. Interserver.net provides the physical hardware and network infrastructure, while DirectAdmin offers the control panel to manage your server environment.
• Support: For server-level issues (e.g., website down, server errors), you would contact Interserver.net support directly.
• Analogy: Think of this as the land your house is built on.

2. WordPress Installation: Softaculous

• What it is: Softaculous is a tool that automates the installation of WordPress on your server. It simplifies the process, making it quick and easy to get started.
• Support: While Softaculous makes installation easy, for issues related to the WordPress core itself, you would generally refer to Interserver support resources or Free For Charity Admins for help.
• Analogy: This is like the foundation of your house.

3. Plugins: WPMUDEV

• What it is: WPMUDEV provides a suite of powerful plugins that extend the functionality of your WordPress website. These plugins handle tasks like security, performance optimization, backups, and more.
• Support: For any issues with WPMUDEV plugins, first access the help guides on the WPMUDEV website. After this contact your Free For Charity Admin.
• Analogy: These are like the essential utilities in your house – electricity, plumbing, etc.

4. Theme: Divi

• What it is: Divi is a popular WordPress theme that controls the visual appearance and layout of your website. It provides a user-friendly interface for customizing your design.
• Support: For help with Divi theme features, customization, or troubleshooting, you would contact Elegant Themes (the creators of Divi) support pages. If this fails then you would contact your Free For Charity Admin.
• Analogy: This is the interior design and architecture of your house.

5. DNS and SSL: Cloudflare

• What it is: Cloudflare acts as a protective layer between your website and the internet. It enhances security with SSL certificates (HTTPS) and improves website performance by caching content. It also manages your DNS (Domain Name System), which connects your domain name (e.g. freeforcharity.org) to your server.
• Support: For any DNS or SSL issues, Cloudflare’s support resources and documentation are available. If these fail then contact your Free For Charity Admin.
• Analogy: Think of this as the security system and front gate of your property.

6. Email: Microsoft 365

• What it is: Your email services are handled by Microsoft 365, a separate platform providing email hosting, productivity tools, and cloud storage.
• Support: For any email-related concerns, you would reach out to Microsoft 365 support. These tickets take time but cannot be done by Free For Charity and must be done by the organization itself. Your Free For Charity Admin can help you craft the support request and join calls with Microsoft as needed.
• Analogy: This is like having a separate postal service for your house.

FreeForCharity.org: Your Central Hub

FreeForCharity.org acts as the coordinator and overseer of this entire ecosystem. We bring together these different services and ensure they work harmoniously to power your online presence. However, it’s important to understand that each service provider has its own specialized support system.

Think of FreeForCharity.org as the general contractor who built your house. We coordinated the various subcontractors (Interserver, Softaculous, WPMUDEV, Divi, Cloudflare, Microsoft 365) but each subcontractor is responsible for their own work.

Need Help?

If you encounter an issue, FreeForCharity.org will be there to support you. We can help diagnose the problem and direct you to the appropriate support channel for the specific service involved.

This layered approach provides a robust and scalable solution for your website, ensuring that you have access to expert support at every level.

NOTE: If your support ticket with Free For Charity has not been answered in 48 hours, text the Founder Clarke Moyer directly at 520-222-8104